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UX Writer

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November 9, 2021
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Job Description

As a UX writer in Germany in the very international environment of Qonto, you will help cultivate the strong design culture.

Our mission? To create the finance solution all businesses love. Our means? Technology, elegant design, and an outstanding sense of customer care. At Qonto, we believe that great service comes from great thinkers. That’s why we strive to provide a comfortable environment that allows you to excel in your work. Check out this video to learn about our working ethos: The Qonto Way.

Alexandre and Steve launched Qonto in July 2017, and the team has achieved great things since then:

  • Market leader for online SME banking in Europe
  • 200,000 SME clients- Outstanding customer satisfaction (App Store | Google Play | TrustPilot)
  • Recognized as one of the best startups to work for (LinkedIn | Glassdoor)
  • €136 million raised so far
  • International investors with solid fintech experience
  • Qonto is part of the #Next40 index for 2021
  • And 450+ happy Qontoers building a finance solution businesses love to use

Our Values

  • Ambition | We tackle big challenges. No matter what
  • Teamwork | We create momentum by working together, at the same speed
  • Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day
  • Integrity | We're open. We're honest. And we earn the trust of our clients and each other

As a UX Writer Germany in Qonto’s very international environment, you will help cultivate our strong design culture. As part of our Design Studio, you will report to Mathieu (Head of Design) and work with talented designers, who are all passionate about and skilled in solving conception/design problems.

👩‍💻🧑‍💻As A UX Writer (Germany) at Qonto, You Will

  • Write the most suitable in-app copy that will best guide our users.
  • Write backend copy: All content triggered using our product (error message, push notification, SMS etc…)
  • Contribute to the evolution of our tone of voice and help other teams to use it in the best possible way.
  • Align internal stakeholders: Work closely with Product - Designers/Manager/Marketing as well as the international team to gather customer insights, adapt our ton of voice, and create meaningful experiences for them.
  • Local product thinking: Contribute and localize all features for the local markets and address the user experience through words
  • Communication: Provide the right content used for incidents and crisis communications to inform users about a problem related to the product (banner, notion page)

🤔 What You Can Expect

  • Join a large design studio of 40+ talented designers
  • Collaborate with a variety of profiles and expertise: Product designers, UX Writers, System Designers, etc...
  • Contribute to building an international brand with ever-evolving challenges (eg. currently working on a rebranding)

🏅About You

  • Mastery: You possess a strong linguistic and UX design acumen and can guide other teams in the use of the right words
  • Empathy: You have a strong ability to understand people's state of mind.
  • Communication: You can turn complex concepts into clear short messages to motivate users to take action.
  • Languages: German is your mother tongue you are able to localize content in the local market. You are also fluent in English (French is a plus)
  • Experience: You have solid experience in the B2B product environment.
  • Passion: You thrive in a fast-paced environment and like sharing best practices to spread the product culture internally.

🎁 Perks

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗

Office & Team Life

  • A central fully-renovated building in Berlin with Factory services or in Paris (near Opéra)
  • Monthly team events, and yearly offsite (Barcelona, Sicily… what’s next?)
  • Free coffee, snacks in the kitchen, and a budget allocated to managers for small team events
  • The latest in Apple’s equipment

Qonto’s Benefits

  • Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year
  • A competitive salary package
  • 28 days of paid leave
  • Meal vouchers: 100% paid by Qonto
  • 50% public transportation reimbursement
  • Access to Moka Care, a digital platform to take care of your mental health
  • Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted

💪 Our Hiring Process

  • A 60 min video call with Tanguy, our Talent Acquisition Manager, to better understand your career plan and answer any of your questions
  • A 60 min video call with Mélanie, our Senior UX Writer, to create a strong alignment on what they will expect from you and tell you more about their way of operating
  • A fully remote exercise to evaluate your abilities and give you a taste of what you could work on at Qonto
  • Video calls with future team members to help you envision yourself at the company
  • A Final video call with the manager of your future department and/or one of our C-level/Founders

On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

Thank you for considering joining Qonto. We cannot wait to learn more about you!

If you want to learn more about us: Les Echos | Qonto's Blog | L'Usine Digitale | Next 40

Don’t forget to mention in your application:
“I found this great opportunity at Content Writing Jobs.”
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