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UX Writer

Company Location:
Job Location:
Remote (US/Canada)
Posted on:
July 26, 2022
Might be expired
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Job Description

As a UX Writer at Assurance, you will play an integral role in helping us guide customers through the complicated journeys of understanding and purchasing insurance and financial products.

About Assurance
Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

At Assurance, we simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique to create custom-tailored plans for each customer. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, humble, collaborative, and authentic, and we're working together to improve the lives of millions!

About the Position

This position is responsible for advocating for Assurance customers and creating copy to help them complete important tasks throughout their research, purchase and post-purchase journeys. You will collaborate with our Brand Marketing team to establish and reinforce a consistent voice between marketing and product copy, and work cross-functionaly with UX researchers, product managers, engineers, data scientists and others to drive measurable improvements to our customer experience. This position reports to the Sr. Director of Product, Consumer Experience.

About You

You have an exceptional ability to explain concepts concisely and in relatable terms. You are empathetic and able to expertly tailor your language to convey both meaning and feeling. You can use these abilities to drive consistent improvements in communications with customers that deliver measurable impact.

You will have the opportunity to apply and develop these skills every day at Assurance. Our mission is to create a long-lasting, beneficial relationship with the millions of customers who come to Assurance for financial solutions. We aim to build a truly best-in-class customer experience – one that recognizes where customers are in their journey, helps to answer their questions, adapts to how they prefer to communicate, accurately identifies their financial needs, and clarifies and simplifies the process of getting these needs met.

As a UX Writer at Assurance, you will play an integral role in helping us guide customers through the complicated journeys of understanding and purchasing insurance and financial products. You will work closely with our UX research, UX design and product management teams to develop a clear understanding of customers' needs, and drive our thinking around how to create product copy that minimizes cognitive load and earns customer trust. You will be responsible for creating product micro-copy – CTAs, questions, surveys, tool tips, etc. – across the breadth of Assurance’s digital experience, as well as owning the structure and contents of a chatbot intended to help customers easily get access to resources and answers.


  • 2+ years experience in a UX Writing role
  • A demonstrated track record of driving improvements to product copy which have led to measurable business impact
  • A deep understanding of the UX writing process, including research, ideation and experimentation
  • A passion for solving core product problems through the lens of written communication
  • Experience collaborating with multiple disciplines including UX research, product, design, engineering, data scientists and more
  • Structured thinking and clear communication (both written and oral)

How We Hire

Step 1: Hiring Manager Chat
Timing: <1 week from application

  • You’ll talk to a leader of our product management and design team on a 30-45 minute Zoom call. There’s nothing to prepare in advance, but we encourage you to do your own research ahead of time so you can come prepared with questions.
  • First, we want to figure out if you’ve got the right experience for this position and if working at Assurance is a fit for both of us. This call will be conversational in nature and will cover professional background and future aspirations, a deep dive into the role and team structure, and a chance for you to ask questions!

Step 2: Panel Presentation

Timing: Usually within 1-2 weeks of hiring manager chat, allowing for candidate prep time

  • This will be a 45-minute presentation, 30 minutes of which will be spent covering one or two examples of UX writing work which you have previously delivered or to which you have significantly contributed. This is an opportunity to showcase your ability to move through the UX writing process from idea to wireframe to final product, and evaluate ways in which you would improve upon execution or impact if given the chance.
  • The panel presentation will be conducted with a cross-functional group of product managers, designers, engineers, and other business stakeholders who will ask questions for the remaining 15 minutes. We'll share more details about this when we get there!

Step 3: Meet the Team/Final Interview Loop

Timing: Approximately 1 week from panel presentation

  • Next, you'll talk to four of our Product & Technology team members for 45 minutes each. Here, we want to explore things like culture fit, problem solving, writing aptitude and communication style. The interviewers will cover standard behavioral questions that give us greater insight into your experience and thought process.
  • You’ll have time to ask any remaining questions here too!

Step 4: The Decision / Job Offer

Timing: Typically 1-3 days after final interview loop

  • At this point, we’ll have reviewed feedback from your presentation and final interview loop with takeaways from each interviewer. The team will debrief and will make a final decision. If all goes well, expect a personal call with an offer to join our team!

Need to move faster or slower through the hiring process? Just let us know!

Choose Assurance Because

  • Competitive base salary plus bonus structure
  • Comprehensive benefits which include, medical, dental, vision, 401K and more
  • Unlimited paid vacation, sick leave, plus paid holidays
  • Growth opportunities to rapidly advance your career.
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