📝 Get content writing jobs into your inbox
Subscribe
👈 Back to Jobs

Technical Writer

Full-Time
at
Company Location:
San Francisco
,
US
Job Location:
Remote (US)
Level:
Mid-Level
Pay:
$
0.00
(
)
Category:
Technical
Posted on:
November 20, 2021
Might be expired
share the job with others:

Job Description

The Docs team is looking for a senior technical writer remotely to partner with product teams to produce, improve, and maintain documentation for core product functionality, including user management and integrations.

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth and innovation, and believe in giving back to the communities we call home.

The Docs team is looking for a remotely based Senior Technical Writer to partner with our product teams to produce, enhance, and maintain the documentation for core product functionality, including user management and integrations.

You should have a passion for figuring out what users need, an ability to take advanced features and make them easy to understand and use, and provide creative ideas on how to best organize and deliver content to make users successful.

What You’ll Do

  • Create high-quality user documentation to help our users be successful with Zendesk
  • Improve the overall quality of the docs by responding to internal and external feedback
  • Interact with customers and customer-facing teams to understand how customers use our products and what they need to be successful
  • Build strong working relationships with cross-functional teams, including product management, engineering, support, and customer success

What You Bring To The Role

  • 5+ years experience as a technical writer, preferably documenting cloud-based software products
  • Excellent technical writing skills and an ability to make complex topics easy and engaging
  • Ability to conform to shifting priorities, demands, and timelines
  • Experience working with DITA XML format and a DITA authoring tool
  • (we use Oxygen Author)

About Zendesk - Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online.

Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law.

Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Don’t forget to mention in your application:
“I found this great opportunity at Content Writing Jobs.”
It helps us add more writing jobs for you.
Something wrong with this job posting?
Report this job and help us maintain the quality of jobs. Thank you.
Check
1
at
Zendesk

Upgrade to Daily Newsletter Membership

Beat the odds and land your dream writing job by applying before anyone else.
Daily Newsletter Membership is open for early access + special lifetime pricing.
Daily Newsletter Illustration

Early-Bird Daily Newsletter Membership

dark check mark
Daily new jobs newsletter (sent as soon as posted)
dark check mark
Free upcoming membership features
dark check mark
Money-back guarantee
dark check mark
Cancel anytime