Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth and innovation, and believe in giving back to the communities we call home.
The Docs team is looking for a remotely based Senior Technical Writer to partner with our product teams to produce, enhance, and maintain the documentation for core product functionality, including user management and integrations.
You should have a passion for figuring out what users need, an ability to take advanced features and make them easy to understand and use, and provide creative ideas on how to best organize and deliver content to make users successful.
What You’ll Do
- Create high-quality user documentation to help our users be successful with Zendesk
- Improve the overall quality of the docs by responding to internal and external feedback
- Interact with customers and customer-facing teams to understand how customers use our products and what they need to be successful
- Build strong working relationships with cross-functional teams, including product management, engineering, support, and customer success
What You Bring To The Role
- 5+ years experience as a technical writer, preferably documenting cloud-based software products
- Excellent technical writing skills and an ability to make complex topics easy and engaging
- Ability to conform to shifting priorities, demands, and timelines
- Experience working with DITA XML format and a DITA authoring tool
- (we use Oxygen Author)
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online.
Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law.
Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to email@example.com with your specific accommodation request.
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