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Technical Writer

Company Location:
San Mateo
Job Location:
San Mateo
Posted on:
July 19, 2022
Might be expired
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Job Description

As a technical writer at yellow.ai, you will ensure that the documentation for all products is clear, correct, complete and easy to use. You will write simple to complex technical documents, user manuals, help files and learning material.

yellow.ai brings the best of AI+human-led conversational automation for enterprises of great repute like Schlumberger, Domino’s, Dr. Reddy’s Lab, PepsiCo, Bajaj Group, Indigo, Cipla, Siemens, MG Motors, and more. We have offices in 6 countries and have clients across 27 countries.

We’re a team of 500+ makers, who’ve shipped over 650+ Intelligent Virtual Assistants. Our Virtual Assistants converse in over 120 languages, and our platform handles more than a billion conversations every month - over 50+ channels in text and voice!

We’re also named Leading conversational AI Platform, Distinguished CX Vendor, and Advanced Virtual Assistant Provider by Gartner. They’re really critical and meet 1000+ Conversational AI Platforms. We’re thrilled to be recognized by them!

We’re one of the fastest growing SaaS leaders emerging from Asia and are backed on this journey with more than $100M in funding so far by partners like Lightspeed, Sapphire Ventures, WestBridge Capital and Salesforce Ventures. We also got honoured recently, being one of the top 10 companies to work at by ‘#LinkedinTopStartups’ and a ‘Great Place to Work at’ certification.

As a technical writer at yellow.ai, you’ll ensure that the documentation for all of our products is clear, correct, comprehensive, and easy to use. You will write simple to complex technical documents, user manuals, help files, and learning material. You will work with product management and engineering teams to ensure the accuracy of the content and with our users to determine the ease of use of the documentation.

Your team’s work will be extremely important for our product users to derive maximum value from the product in a seamless manner. Since you are our customers’ champion who is with them throughout their journey, you will have an outsized impact on the company and will receive maximum support from all the enabling teams at Yellow.ai.

You’ll be at the leading edge of conversational AI while contributing to one of the world’s largest knowledge bases on creating conversational AI products driven by ML and NLP.


  • 2+ years of experience planning, researching, writing, and editing software documentation.
  • Excellent skills in grammar, minimalist documentation design, and effective information architecture.
  • General familiarity with software development and knowledge of markdown tools.
  • Experience with workflows and tooling used by engineering, operations, and product teams.
  • Experience working in an Agile content development environment
  • Experience in editorial/peer review
  • Strong attention to detail and organizational skills


  • Collaborate with product management, designers and engineering teams to understand and document product features.
  • Dive in on special projects, planning and authoring new content, and helping to develop new docs site features and processes.
  • Interview users and look at analytics to ensure that the content created is helpful and easy to understand.
  • Provide content support to the community team for any new initiatives.
  • Collaborate with others across the organization to craft new and improved content

Nice to have experience in GitHub – for maintaining repositories.

If you have any questions about the company, the role or the process, write to us at careers@yellow.ai

Read more about us here.

yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status in accordance with applicable federal, state and local laws.

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