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Technical Writer

Company Location:
New Zealand
Job Location:
New Zealand
Posted on:
January 10, 2022
Might be expired
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Job Description

The technical writer plays a critical role in providing training documentation for internal and external audiences.

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five “everyday life” verticals: Health and Fitness, Education, Boutique Wellness, Field Services and Personal Services.

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.

Xplor is headquartered in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services, and Personal Services. Learn more on our website: https://www.xplortechnologies.com/

Job Description

About the opportunity
You’ll join SPOT a part of our Professional Services vertical. The team that provides the support and expertise to specialty care businesses like dry-cleaners and laundry services. We build the platforms they need to support their customers and keep life moving.

Reporting into the Product Manager, the technical writer plays a critical role in providing training documentation for internal and external audiences.

This role is responsible for creating a plan for documenting operational policies and procedures and providing training materials that are clear, organized and consistent with established standards. The technical writer must ensure that customers and support staff have the information that they need in order to make efficient use of the product.

  • Plan, develop, and organize a “roadmap” for documentation needs, in collaboration with various stakeholders
  • Write and edit operational procedures and manuals for varying audiences and for varying purposes
  • Collaborate with the team to develop standards and protocols for project documentation
  • Shadow stakeholders, managers, project managers and IT staff to document processes
  • Manage documentation sites to organize and provide templates for future use
  • Analyze documents to maintain continuity of style of content
  • Manage updates and revisions as needed


What would make me a good candidate?

  • Proven experience working in a technical writing position
  • Excellent written and verbal communication skills
  • Proficient in Microsoft office products and Confluence
  • Able to write in explanatory and procedural styles for multiple audiences
  • Skilled in prioritization and multi-tasking
  • Strong ability to collaborate with various groups across the organization
  • Ability to adhere to strict production deadlines and deliver materials at a regular, established cadence

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.

All Information will be kept confidential according to EEO guidelines.

We’re committed to replying to each application and look forward to getting in touch with you soon.

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