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Technical Writer

Internship
at
Paris, France
Posted on
October 8, 2020

Job Description

Shippeo, the European leader in supply chain visibility, gives shippers, carriers, and end-customers instant access to predictive and real-time information of every delivery.

Shippeo's machine-learning, proprietary algorithm dynamically calculates ETAs allowing shippers to quickly anticipate problems, proactively alert end-customers, and efficiently manage exceptions. Shippeo helps market-leading companies leverage transportation to deliver exceptional customer service and achieve operational excellence.

Founded in 2014, Shippeo tracks more than 9 million loads per year throughout Europe and connects to carriers in more than 70 countries. Shippeo's more than 130 employees have 22 different nationalities, and we speak more than 20 languages!

Job Description

This position is part of the User Support & Knowledge Management Team who focuses on providing outstanding support for Shippeo users. Part of this effort is creating valuable and diverse content in order to enable our growing user base to have a great experience when learning to use the Shippeo tool.

As a technical writer/knowledge management intern and under the responsibility of your manager, you can help us bring our support content to the next level. Your responsibilities include:

  • Creating diverse content for our Helpcenter, in-app learning tool and downloads section
  • Translating or updating translations of existing content into French (+ other languages if applicable)
  • Proofreading and updating existing content in English and French (+ other languages if applicable)
  • Providing feedback and supporting the team in evaluating the current content strategy
  • Collaborating with the team in shaping the future content and communication strategy
  • Provide Level 1 Support to our end users

Working Environment

  • A young and passionate team of 130 people
  • Great offices in Paris

Qualifications

Preferred Experience

  • You are a master student for communication, foreign languages or similar (Bac + 4-5)
  • You are fluent in French and English (a third European language is a +)
  • You have excellent writing skills and ideally  experience in copywriting, technical writing or other content production
  • You have excellent communication skills (written as well as spoken)
  • You are detail oriented and are not shy to give feedback
  • You can break down complex matters easily into accessible content
  • You have an eye for aesthetics and ideally design experience
  • You are curious and willing to learn new things

Additional Information

Working Environment

  • A young and passionate team of 130 people
  • Great offices in Paris.
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