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Technical Writer

Company Location:
Job Location:
Remote (US)
Posted on:
September 24, 2021
Might be expired
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Job Description

Procore is looking for a Technical Writer to author, edit, and review product documentation.

Procore is looking for a Technical Writer to author, edit, and review product documentation. In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for our varied audiences. You’ll produce a variety of top-quality learning materials such as technical documentation, infographics, screenshot markups, and training videos.

As a successful Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving startup company. You have strong writing skills and the ability to synthesize technical content from an SME and create tutorials that clearly explain the topic/task to end-users based on their persona.

This position reports into Manager, Documentation and can be based remotely from a US location. We’re looking for someone to join us immediately.

What You’ll Do

  • Maintain our internal documentation ticketing system, solving issues presented by customers and internal consumers
  • Create in-depth user guides, FAQs, technical overviews, and in-product help documentation
  • Test both the product and its documentation for accuracy and consistency
  • Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
  • Identify problem areas or structural deficiencies and proactively contribute to their improvement
  • Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
  • Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
  • Regular communication and synchronization with the Director of Documentation and Certification

What We’re Looking For

  • Bachelor's degree or equivalent experience in English, Technical Communication, or Journalism
  • 2+years experience working as a Technical Writer or in a related job role
  • Ability to analyze and synthesize complex content
  • Strong technical aptitude with the ability to quickly learn new concepts and tools
  • Excellent writing and proofreading skills
  • Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
  • Excellent work ethic and strong intellectual curiosity
  • Ability to work quickly, efficiently, and multi-task
  • Desire and ability to innovate and improve upon current processes
  • Experience creating infographics to more clearly communicate workflow processes and abstract topics
  • Track record of effective collaboration with various stakeholders in a fast-paced, work environment

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Procore Technologies

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