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Technical Writer

Full-Time
at
Company Location:
Wilmington
,
US
Job Location:
Remote
Level:
Senior
Pay:
$
0.00
(
)
Category:
Technical
Posted on:
October 19, 2021
Might be expired
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Job Description

The Technical Content team at Firebolt develops and delivers content that helps customers use their data warehouses to create data-driven insight most quickly and cost-effectively.

Firebolt is a major shake-up to the cloud data warehouse space. So far we’ve built the fastest, most scalable, and most hardware efficient cloud data warehouse in the market, by far, and have helped some of the most data-forward companies in the world with their biggest data challenges. But this is just the beginning. We are a strong team of world-class data experts, led by ex-founders from Sisense and Looker. With $164M of recent funding by top VCs, we are poised to grow quickly and change how we work with data and what can be done with data.

The Team

The Technical Content team at Firebolt develops and delivers content that helps customers use their data warehouses to create data-driven insight most quickly and cost-effectively.

Our Team

  • Produces technical content in concert with product development and the deliverables of all customer-facing teams
  • Develops tools and systems for efficient content delivery, reuse, and measurement
  • Enriches the content ecosystem by providing guidance and support that enables other technical content producers
  • Uses qualitative and quantitative measurement to analyze and continuously improve content effectiveness
    ****

    What We’re Looking For

    As a Senior Technical Writer at Firebolt, you drive the development and design of simple, clear, consistent technical content that is laser-focused on helping data engineers and other Firebolt customers get the most out of Firebolt as fast as possible.

You collaborate with other writers, Project Managers, Engineers, Solution Architects, and Developer Advocates to identify, plan and deliver the right content at the right time in the right place.

You inform and shape the development of content authoring and delivery tools and systems, using deep insight drawn from the customer experience as well as from the experience of content developers as system users.

What You'll Do

  • Independently and collaboratively develop content plans for new features and customer solutions and take ownership of their execution
  • Provide governance frameworks, guidance, and coaching to junior writers and content creators throughout Firebolt
  • Envision, implement, and evangelize unified information hierarchies and architectures
  • Partner with content platform developers to implement structured authoring solutions that improve writer efficiency through content reuse and quality assurance automation

Requirements

Must Have:

  • Bachelor’s degree in English, technical writing, human-computer interaction, or a related field or equivalent experience
  • 5+ years as a content developer, technical writer, instructional designer, or related occupation in a technical role
  • Expertise developing content in an XML-based authoring and publishing environment
  • Experience working with Git-based version control for continuous integration and delivery
  • Experience with agile development practices in a cloud services environment

Nice to Have

  • Experience documenting database products or services
  • Working knowledge of SQL
  • Experience working with a programming or scripting language.
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