The technical writer’s role is to produce high quality product documentation for the end user. You need to see the world from the end user’s viewpoint and provide clear instructions with simple to follow steps and examples that explain how to use each of the features of our product. You will own the entire documentation production process; from creating doc templates and styles guides, through writing the content, having it reviewed, administering the release cycle, versioning, maintenance and carrying out the training to both our staff and to our clients.
You will enhance product documentation, ensuring quality, usability, completeness, and timely delivery. You will use and explore the product to understand how it works, liaise with our savvy developers and product owners on new features to be documented, identify areas for improvement in the existing documentation and lend your expertise in proofreading and editing various other kinds of written material.
- Maintain, update, and enhance existing documentation, and create new documentation for company products. This includes User Guides, Installation Guides, Technical Environment Guidelines, Release Notes and customer-specific supplements among others
- Write with clarity, simplicity, and flair
- Create and use a style guide and standard templates.
- Create diagrams, take screenshots, and perform basic image editing.
- Use various tools such as Microsoft Word and Adobe Acrobat.
- Collaborate with members of various departments (such as solution architects, business analysts and software engineers) to update existing documentation and to produce new documents.
- Edit and format documents by other staff members to ensure that the material follows the style guide.
- Follow stringent version-control procedures and keep an accurate record of changes made to documents.
Required Experience & Skills
- 2-4 years of experience in writing software product documentation.
- Formal education in a writing programme is ideal but not necessary. Good writing experience may substitute for formal training.
- You have at least a Bachelor’s degree in English, communications, new media or information technology
- You need to be proficient in Microsoft Word and Adobe Acrobat
- More important is your ability to study and understand new software and concepts quickly and then explain them to users in clear English that is easy to read
- Ability to explain sophisticated product functionality in clear and simplified English
- Experience with all aspects of the software development life cycle.
- A post primary degree ideally in a technical discipline, which contained modules that cover technical communication but other subjects that are useful include: IT. Communications and Training
- Knowledge of a range of software packages is advantageous
- Experience of working with publications software such as Word, Adobe Acrobat, Illustrator and Paint Shop Pro, as well as specific software such as: XML and HTML
- Experience working with MadCap Flare is a distinct advantage
- Opportunity to work with clients and colleagues on a global scale
- Innovative induction programme
- Collaborative working environment
- Extensive training programmes, classroom and online, through ‘Fenergo University’
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
- Defined training and role tracking to allow you see and assess your own career development and progress
- Active sports and social club
- Competitive company benefits, such as flexible working hours, work from home policy, healthcare, pension, sports, and social committee and much more.