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Technical Writer

Full-Time
at
Etinet
Montreal, Canada
Posted on
June 25, 2020
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Job Description

Weโ€™re looking for a creative and curious technical writer to create technical documents that explain complex information in a clear and concise manner. In this role you would need to provide and maintain accurate and up-to-date documentation. These technical documents may include product specification, installation guides, user guides, maintenance manuals, training documents, etc.

About ETI-NET

ETI-NET is the world leader in critical data backup for industries that never stop. We develop software that allows Nonstop servers to access modern storage technologies. ETI-NET is now recognized for its ability to provide advanced components to leading data centers worldwide.

For more than 25 years, hundreds of the worldโ€™s largest companies have been using ETI-NET software because of our unique expertise, flawless experience and reputation for excellence.

Responsibilities

- Works closely with Engineers, Specialists, and Managers to gather documentation information.
- Defines the scope and content of the documentation based on the client needs and requirements.
- Creates and designs technical documentation, user guides and Online Help guides.
- Accountable for proposal technical documentation and content library creation and maintenance
- Studies documentation requirements and ensures a compliant document is developed.
- Provides estimates on documentation impact.
- Proposes methods, processes or tools to improve documentation creation and maintenance efficiency.
- Reviews user interface terminology to ensure consistency and clarity as requested.
- Conducts usability reviews prior to distribution.
- Initiates modifications to the documentation.
- Maintains an industry-standard technical document format

Requirements

- Completion of University degree in English, Technical Communications, Computer Science, or another related field
- Demonstrated experience with various document types such as Online Help Manual, Release Notes, Technical Guides, etc.
- Experience with FrameMaker, RoboHelp and MadCap Flare.
- Familiar with structured writing, topic-based authoring, HTML/CSS, Agile software development.
- Excellent knowledge of general IT terms and Windows OS
- Familiar with version control system such as SVN, Git
- Knowledge of Microsoft Office products such as Word, Excel, PowerPoint
- Bilingual in French and English.
- Excellent communication skills, both written and oral with the ability to write succinctly and persuasively.
- Previous experience working in the Technical Writing field.

Benefits

- Competitive salary based on experience
- Flexible schedules
- Downtown offices (1-minute walk from McGill Metro)
- Work within a successful, dynamic and growing organization

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