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Technical Writer

Full-Time
at
Company Location:
Burlington
,
US
Job Location:
Local
Level:
Mid-Level
Pay:
$
0.00
(
)
Category:
Technical
Posted on:
November 13, 2021
Might be expired
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Job Description

Appfire is looking for a Technical Writer. In this critical role, you will be responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more Appfire products in a collaborative team setting.

We are Appfire, the largest global provider of award-winning Atlassian apps! Our portfolio of trusted product brands includes more than 100 purpose-built apps loved by thousands of teams and millions of users worldwide.

Amplified by our partnership and strategic investment from private equity powerhouse Silversmith Capital Partners, a recent surge of marquee brand acquisitions, and an additional $100M investment from TA Associates, Appfire is uniquely poised to accelerate our leadership position within the billion-dollar Atlassian app market.

Come be a part of our Appfire family for this amazing journey! Learn more at appfire.com.

Job Purpose and Overview

Appfire is looking for a Technical Writer. In this critical role, you will be responsible for researching, authoring, curating, updating, and testing technical documentation and content for one or more Appfire products in a collaborative team setting.

What You'll Accomplish

  • Produce quality, relevant documentation, including conceptual overviews, user/administrative guides, use cases, recipes, best practices, APIs, reference material, and release notes.
  • Produce, Review, and Publish HOW-TO and Troubleshooting articles for several Appfire Product Knowledge Bases.
  • Create content for business users, casual users, administrators, developers and for external Appfire customers.
  • Collaborate effectively with teams across the company, such as Support & Sustaining Teams, Product Management Teams, Release Management Teams, Developers, QA, Professional Services and Sales Engineering. Translate verbal and written technical requirements from these stakeholders into documentation.
  • Assist engineers, UX designers, and others in drafting user-facing content.
  • Work effectively with colleagues around the globe across multiple business units and departments.
  • Produce output in multiple formats, Web Content, PDFs, Word Documents, and HTML.
  • Independently and efficiently acquire deep, comprehensive expertise in specified areas of the product and an excellent working knowledge of the entire product line.
  • Test the procedures that are being documented.
  • Learn and follow department procedures for writing, editing, and publishing documentation.
  • Participate in Team's Daily Stand-up meetings and Agile Ceremonies.

About You

  • 4+ years’ experience writing software documentation in an Agile environment.
  • Bachelor's Degree in Technical Writing or a Technical Degree (B.E/B.Tech/ M.C.A) with strong inclination towards technical writing.
  • Strong commitment to Technical Writing as a career, with experience in professional organizations.
  • Knowledge and experience with industry-standard tools for content creation, management, and publishing, including XML editors and content management applications.
  • Experience with Confluence and its administrative activities (such as reports, macros, content publishing).
  • Familiarity with the concepts and practice of structured writing, single-sourcing, and minimalist writing.
  • Impeccable written and verbal skills in English.
  • Experience documenting APIs, SDKs, and other development-driven sources.
  • Sound investigative skills, with the ability to understand the audience's needs and provide the information most important to them.
  • Experience documenting APIs and SaaS products.
  • Excellent interpersonal skills.
  • Pragmatic and bring a relaxed, enthusiastic attitude while dealing with ambiguity in any discipline.
  • Ability to work independently with minimal guidance in a fast-paced environment.
  • Excellent time management, prioritization, collaboration, and organizational skills, particularly the ability to effectively manage multiple projects to multiple deadlines simultaneously.
  • Creativity, initiative and acute attention to detail.
  • Ability to prepare and conduct interviews (to ask questions and learn from the answers provided by Technical Subject Matter Experts).
  • Experience working with the Atlassian product suite (JIRA, Confluence).
  • Familiarity with Agile Process.

Why a Career at Appfire?

Appfire is a global team of awesome humans working to help makers all over the world. We believe that bold ideas light the way for makers - just like us! Our culture embraces YOUR unique skills, while providing a collaborative, diverse environment that thrives on change and growth for the entire Appfire team! At Appfire, innovators are welcome!

We've Got You Covered

As part of the Appfire team, in addition to a competitive full time salary with all the standard corporate benefits like health insurance, parental leave, a crèche benefit, and a generous vacation policy. You will also have access to a comprehensive library of thousands of training videos to help you grow your business and technical skills.

Why a Career at Appfire?

Appfire is a global team of awesome humans working to help makers all over the world. We believe that bold ideas light the way for makers - just like us! Our culture embraces YOUR unique skills, while providing a collaborative, diverse environment that thrives on change and growth for the entire Appfire team! At Appfire, innovators are welcome!

We've Got You Covered

As part of the Appfire team, in addition to a competitive full time salary with all the standard corporate benefits like health insurance, parental leave, a crèche benefit, and a generous vacation policy. You will also have access to a comprehensive library of thousands of training videos to help you grow your business and technical skills.

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