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Technical Writer

Full-Time
at
Company Location:
Redwood City
,
US
Job Location:
Remote
Redwood City
,
US
US
Level:
Senior
Pay:
$
0.00
(
)
Category:
Technical
Posted on:
May 18, 2022
Might be expired
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Job Description

Alation is looking for a highly motivated and experienced documentation expert with a desire to empower a curious and rational world and a talent for transforming complex technical concepts into user-friendly and clear instructions.

Alation continues to hire for roles at various locations with all interviewing and on-boarding done virtually due to COVID-19 crisis.

Big Data isn’t a problem. It’s an opportunity.

At Alation, we help people find, understand, and trust data, so they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”

We help companies like Pfizer, PepsiCo, and Munich Re empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions and products (like a program for early-stage disease detection with Pfizer, or a wind farm offering a guaranteed ROI with Munich Re). And we’re just getting started.

With more than $217M in funding - valued at $1.2 billion and 350+ customers with household names, Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the third time, and our exceptional Glassdoor rating (4.9 out of 5!) reflects a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth and recognizes your unique value?

Join Us!

Alation is looking for a Senior Technical Writer to join our team in the US. You will be responsible for developing comprehensive Technical Product Documentation for varying user audiences. The Product Documentation team is part of Alation’s Learning & Communities group which is dedicated to helping customers improve their knowledge, skills and effectiveness with Alation and provides ways for people to connect and network with each other so they can acquire and share insights, get answers, and become part of a data community.

We are looking for a highly motivated and experienced documentation expert with a desire to empower a curious and rational world and a talent for transforming complex technical concepts into user-friendly and clear instructions.

What You'll Be Doing

  • Gain a broad and deep understanding of the Alation product
  • Independently gather information from subject matter experts
  • Create engaging content that accurately and completely meets the needs of a target audience (admins, analysts, business users)
  • Author various types of technical documentation, such as release notes, FAQs, feature documentation, troubleshooting articles, topical guides, and on-demand docs
  • Draft, edit, and publish documentation, working closely with the Engineering, Design, and Product teams to ensure quality
  • Perform peer documentation reviews
  • Maintain the existing information architecture and repositories
  • Collaborate with the Learning & Communities team in creating a successful information strategy for the company
  • As part of the Product Documentation team, contribute to creating effective documentation processes
  • Contribute to discussions on the Customer Community site as an Alation expert

You Should Have

  • 5-7 years of industry experience as a technical writer creating documentation for software products in the data industry
  • Expertise in RDBMS and SQL, including reading and writing SQL queries
  • Confidence using the Linux command line
  • Excellent written and verbal communication skills
  • A solid understanding of style guides and their application
  • Ability to work in a fast-paced and dynamic environment
  • Ability to prioritize multiple tasks and work streams and deliver on schedule
  • A collaborative approach to getting things done
  • Creativity and curiosity, motivation to get to the root cause, attention to detail

Preferred

  • Experience with GitHub, reStructuredText, and Sphinx (“Documentation as Code”)
  • Familiarity with the ETL processes and BI tools
  • Familiarity with the Big Data analytics and cloud platforms
  • Strong analytical skills and critical thinking

#LI-RB1

#LI-Remote

More About Alation

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

Why Alation?

  • Market-Leading Data Catalog Provider
  • High-growth, collaborative environment with diverse and inclusive teams
  • Continuous learning, enrichment and development opportunities
  • Competitive pay and health offerings including commuter benefits
  • Flexible time off to relax and recharge
    and much, much more!
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