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Knowledge Base Writer

Contract
at
Remote
Posted on
September 11, 2020

Job Description

We are a small and passionate team working to eliminate inefficiency and financial waste in the world of healthcare staffing. We're transparent. We're nimble. We're always learning. And we're having a ton of fun along the way.

Why we're here

Kamana was born out of the personal frustration one of our founders experienced throughout his nursing career. Having spent more than a decade working in dozens of hospitals across the country, John witnessed first-hand how repetitive processes and inefficient technology results in missed opportunities and financial waste for him and his employers

What we do

We build customer-centric, feedback-driven software for the healthcare staffing industry. Currently focused on travel nursing and allied health, we enable healthcare workers to manage their credentials and careers from a single place, and staffing agencies to hire and collaborate with the workforce far more efficiently.

Who you are

Are you an experienced technical writer who is passionate about breaking down complex processes into easy to follow steps? We want to meet you!

You have a growth mindset, you own your work, and you seek continuous learning in everything you do. You enjoy breaking down complex processes into easy to follow steps. You believe that strong help documentation is an opportunity to build trust, beyond simply answering questions.

What you'll do

As a technical writer, you'll create engaging and actionable content that helps our users resolve questions independently through our help center. After spending some time gaining a deep understanding of our product, users, and market - you'll:

  • Write and edit support articles and guides, both expanding upon our current Knowledge Base and creating new articles from scratch.
  • Work alongside our customer experience team to turn our most frequently asked questions into concise articles and canned support responses that help our users maximize success.
  • Identify articles that would be best supported by short video demonstrations and communicate specific needs to our customer experience team.

This is an hourly freelance position to start. We're ideally looking for somebody to work 25-30 hours per week for around three months, but are flexible so don't hesitate to apply if your availability looks a little different.

Our product is evolving at a rapid pace and our knowledge base and support initiatives will evolve with it. There may be an opportunity to continue as a regular contributor beyond this first phase.

Requirements

What you've done before

You have some years of experience independently creating engaging knowledge base articles, guides, and user support content for B2B and/or B2C SaaS products. In doing so you've gained a deep understanding of how to apply formatting (headers, bolding, icons, lists, screenshots) to make the most important points stand out. The content you've created is concise, trustworthy, and visually engaging - while maintaining a consistent tone and voice.

It'd be cool if you've done this

If you have experience (and are comfortable) creating short video tutorials, we'd welcome the opportunity to involve you in this aspect. Knowledge of how the healthcare staffing industry operates would be amazing, but is in no way required.

Benefits

How we work

Kamana is a remote-first team. We leverage software such as Asana, Slack, and Geekbot to collaborate effectively across time zones, and work however we are the happiest and most productive.

You can typically find us in Richmond (VA), Denver (CO), Jacksonville (FL), Rochester (NY), or Omaha (NE). Prior to COVID-times we used to meet up on occasion for face-to-face collaboration, which we'll plan to resume when the world allows it.

We often work 9 to 5 but appreciate the need for flexibility and trust each other to find a schedule that fits our lives best. On occasion you’ll find us burning the midnight oil. But it’s more because we want to, not because we have to.

Compensation & benefits

This is an hourly freelance position to start. Should this turn into a full-time position in the future, we offer a competitive salary and a comprehensive benefits package that spans medical, financial, and quality of life benefits. Think medical, dental, and vision insurance, a 401K with company match, a flexible schedule and paid time off policy, paid vacations, the tools you'll need to be successful, and the flexibility you'll need to put your health and family first.

*Open to US based applicants only. Kamana is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental handicaps or disabilities, marital status, Veteran status, sexual orientation, gender identity nor any other basis prohibited by law.

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