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Customer Experience Writer

Company Location:
Remote
Job Location:
Remote
Level:
Entry-Level
Category:
Marketing
Posted on
November 17, 2020

Job Description

You’ll be pitching, researching, writing, optimizing, and publishing articles on The CX Lead, a growing website and community for customer experience professionals from the indie digital media publishing team at Black & White Zebra.

You’re a great fit if you…

  • Legitimately love writing about CX strategy, designing people-first experiences, design thinking, and user experience. You really want to make a name for yourself as a writer in this niche. You’re not just “willing to do it”—CX is actually your thing.
  • Think like an editor. You like digging for topics and angles, doing research, and developing interesting stories. You can come up with pitches independently and receive editorial feedback to find the best story.
  • Own your work—and want a platform to build an authentic relationship with a wide audience. Our blog has grown 932% in visits (yes, really!) over the past 6 months. We care deeply about our rapidly growing audience and want to publish best-in-class content that they will absolutely love.
  • Understand on-page SEO and search intent. More important than any technical on-page knowledge, you demonstrate empathy for the searcher and for your audience. You understand how to research their intent. You can uncover what people are searching for. You figure out their pain points and desires and speak to those.

Must-haves

  • Grin-worthy English writing skills
  • Adaptable voice and tone (we have a style guide to help)
  • The ability to breathe life and inject humour into traditionally dry topics
  • Exceptional communication skills
  • Self-motivated, self-driven, and self-starter
  • Good understanding of content KPIs

Nice to haves

  • Experience working with content in WordPress
  • Experience writing SEO-friendly copy
  • Formal CX experience

Required Experience

  • Freelance: 2 years (Preferred)
  • Copywriting and editing: 2 years (Preferred)
  • SEO writing: 2 years (Preferred)

Contract Details

  • This is not a typical “content marketing” copywriting job. Instead, we want you to become a strategic contributor to the voice of the brand
  • Article length: from 800 to 2,000+ words
  • Compensation: $200 per article (with opportunities for more qualified writers to earn more). We strongly prefer to work on a per-piece payment basis for budget forecasting reasons, rather than hourly or per word.

Benefits

  • You’ll be working in tandem with a multi-disciplinary, friendly team experienced in content production, digital marketing, community building, and SEO
  • You have the chance to work on interesting projects and have a byline on a trustworthy, reputable blog
  • Flexible workload
  • Flexible schedule
  • No weekends
  • Ongoing & long term work

How To Apply

Please complete the application form.

  • Your LinkedIn URL
  • A response (less than ~300 words) to this prompt: “The Most Important Skill For CX Managers in 2021 Is…”
  • 5 story pitches. Please pitch 5 titles for unique stories you think TheCXLead.com audience would find really interesting. For each, include a sentence or two summarizing why you chose those stories or why you’d want to cover them.

Note on audience: Our target audience is folks in customer experience management who are interested in reading and sharing thought leadership in the field. They are passionate about exploring forerunning topics like human centered design and advances in CX technologies (AI, omnichannel, IoT).

Their job titles might include a focus on digital transformation, employee experience, patience experience, digital experience management, service design, and more.

Thank you!

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