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Content Strategy, UX writer

Company Location:
New York
Job Location:
Remote (US)
Posted on:
February 15, 2021
Might be expired

Job Description

Hero is looking for a passionate and experienced Content Strategist / UX Writer to set the tone for Hero- leading the content development, and defining the overall tone and personality of the platform.

Hero: We Build Solutions to Healthcare's Hardest Problems

Hero was founded as the world’s most people-focused healthcare company, investing the time and effort required to create truly frictionless solutions to the hardest, most pervasive problems in healthcare. We’re starting with the largest universal yet avoidable cost to the US healthcare system: medication management.

In 2018 we introduced a groundbreaking hardware device that automatically manages, sorts, and dispenses an individual's entire pill regimen, and it transformed how people manage their health. Combined with app-based notifications, and our direct-to-door prescription fulfillment service, Hero has driven medication adherence to levels never before achieved in healthcare.

We are looking for a passionate and experienced Content Strategist / UX Writer to set the tone for Hero- leading the content development, and defining the overall tone and personality of the platform. As a Content Strategist on the product team, you will contribute to the end-to-end product experience, flexing your content strategy and writing skills across the entire platform (Hardware and Software, Digital and Print). You will not only craft stellar copy but also drive strategic recommendations about how the broader narrative should unfold across the different customer touchpoints. The work involves close collaboration with UX, Product Managers, Marketing, Engineers, Regulatory and more.

Join us in bringing transformative healthcare products to market that improve the lives of millions!

Key Responsibilities

  • Use writing and editing skills to craft clear consistent content that facilitates engagement, learning and behavior change across the end-to-end experience, (landing page, checkout, onboarding, notifications, error messages, in-app flows, instructional materials, and more)
  • Transform clinical jargon into simple, helpful, accurate, and empathetic content for patients, caregivers and clinicians
  • Drive the overall product language and content, ensuring a cohesive narrative across platforms and touchpoints
  • Establish writing guidelines and principles, as well as content processes and tools
  • Identify smart effective ways to use data and research to evaluate and optimize content
  • Collaborate closely with UX, Product Managers, Member Experience, Clinical experts, Marketing, Regulatory and other stakeholders to help establish connective language and a unified voice.

Minimum qualifications

  • Bachelor's degree in English, Communications, Journalism, Creative Writing, UX or equivalent practical experience
  • 4-5 years of experience writing user-focused content for a digital consumer product
  • Deep understanding of content, UX, and how they support business and brand strategy
  • Experience writing and testing content across multiple channels, including: emails, website, mobile apps, user manual, and more
  • Ability to manage ambiguity and thrive handling multiple projects at once in an early stage environment
  • Proven ability of leading product tone, personality, and voice based on brand guidelines
  • Excellent communication, presentation, interpersonal and organizational skills; great attention to detail
  • A portfolio of UX-focused writing samples and style guidelines

Preferred qualifications

  • Experience with product writing for Healthcare / Wellness
  • Experience writing content across Hardware and Software, Digital and Print
  • Passion for behavioral science
  • Familiarity with localization and accessibility best practices.
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